Shop Minority – Frequently Asked Questions (FAQ)

Welcome to Shop Minority! Below are answers to common questions from both customers and vendors. If you need further assistance, contact us at support@shopminority.com.

For Customers

1. What is Shop Minority?

Shop Minority is an online marketplace that exclusively features products from minority-owned businesses. We make it easy to discover and support diverse entrepreneurs while shopping for unique, high-quality products.

2. How do I place an order?

• Browse the marketplace and select your items.
• Add them to your cart and proceed to checkout.
• Enter your shipping and payment details to complete the purchase.
• You will receive a confirmation email once your order is placed.

3. When will my order ship?

• Orders are shipped directly by the seller within 5-7 business days.
• You will receive a shipping confirmation email with tracking details.

4. Where do you ship?

Currently, we only ship within the United States.

5. What is your return policy?

• Items can be returned within 14 days of receipt.
• The product must be unused, in original packaging, and in resalable condition.
• Digital products, personal care items, and perishable goods are non-refundable.
• Contact the seller directly to initiate a return.

6. What if I receive a damaged or incorrect item?

• Contact the seller immediately with photos of the issue.
• The seller will arrange for a refund or replacement.
• If you need further assistance, email support@shopminority.com.

7. How do I contact a seller?

You can find seller contact information in your order confirmation email. If you need further assistance, contact us at support@shopminority.com.

For Vendors

8. How do I become a vendor on Shop Minority?

• Click "Sign Up" and select "Sell on Shop Minority".
• Complete the vendor registration and payment setup.
• List your products and start selling!

9. How do payouts work?

• When a customer makes a purchase, Shop Minority collects the payment.
• You will receive payouts individually after deducting platform fees.
• Payouts are processed via Stripe to your linked bank account.

10. What are the fees for selling on Shop Minority?

Vendors can choose from different subscription plans, each with its own listing limits, commission rates, and fees. See our Vendor Pricing Plans for details.

11. What products are NOT allowed on Shop Minority?

We do not allow the sale of:

🚫 Alcohol, tobacco, or firearms

🚫 Drugs, hazardous materials, or stolen goods

🚫 Counterfeit items or products promoting hate speech

🚫 See our full Prohibited Items Policy for details.

12. How do I handle returns and refunds?

• Vendors must offer a 14-day return policy for eligible items.
• If a customer requests a return, process it directly and issue a refund.
• Digital and perishable products are non-refundable unless defective.

13. How do I get paid?

• Vendors receive payments via Stripe.
• Payouts are processed automatically based on your subscription plan and order volume.

14. Can I sell digital products?

Yes! We allow vendors to sell digital items such as e-books, printables, courses, and more. Files must be secure and properly licensed.

15. How do I promote my products on Shop Minority?

• Optimize your product listings with high-quality images and descriptions.
• Use social media and your store page to drive traffic.
• Upgrade to a higher vendor plan to access premium marketing features.

16. Who do I contact for vendor support?

For any issues related to your store, payments, or listings, contact support@shopminority.com.