At Shop Minority, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help with a straightforward return process. Please review the details below.
Eligibility for Returns
- Return Window: Items can be returned within 14 days of receiving your order.
- Condition: To be eligible for a return:
- The item must be unused and in the same condition as you received it.
- It must be in its original packaging.
- Include all original tags, labels, and accessories.
Non-Returnable Items:
The following items cannot be returned:
- Digital products (e.g., e-books, downloads)
- Perishable goods (e.g., food items)
- Personal care items (e.g., skincare, hygiene products)
If you’re unsure whether an item is eligible for return, contact the seller or our support team for assistance.
How to Initiate a Return
- Contact the Seller:
- Use the seller’s contact information provided in your order confirmation email.
- Provide proof of purchase (e.g., order confirmation or receipt).
- Return Instructions:
- The seller will provide instructions on how and where to send the item.
- Please note, return shipping costs are the responsibility of the buyer unless the item is damaged, defective, or incorrect.
- Ship Your Item:
- Pack the item securely and ship it to the address provided by the seller.
Refund Process
- Once the seller receives your returned item, they will inspect it and notify you of the approval or rejection of the refund.
- Approved refunds will be processed, and the amount will be credited back to your original payment method.
- Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Damaged, Defective, or Incorrect Items
If you received an item that is damaged, defective, or not what you ordered:
- Contact the seller immediately and include photos of the item.
- The seller will arrange for a replacement, exchange, or refund as necessary.
Contact Us
If you experience any issues with a return or need additional assistance, please contact us:
Email: support@shopminority.com
We’re here to help ensure your shopping experience is smooth and enjoyable.
Thank you for shopping with Shop Minority and supporting minority-owned businesses!
#ShopMinority #SupportDiversity #CustomerCare
