Effective Date: 1/28/25
At Shop Minority, we aim to provide a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.
1. Returns
- Items can be returned within 14 days of receipt.
- To be eligible for a return, the item must:
- Be unused and in the same condition as when you received it.
- Be in its original packaging.
- Include all original tags, labels, and accessories.
Non-Returnable Items:
Certain items are exempt from being returned, including:
- Digital products (e.g., e-books, downloads).
- Perishable goods (e.g., food).
- Personal care items (e.g., skincare, hygiene products).
If you’re unsure whether an item is eligible for return, please contact the seller or our support team.
2. How to Initiate a Return
- Contact the seller directly using the information provided in your order confirmation email.
- Provide proof of purchase (e.g., order confirmation or receipt).
- The seller will guide you through their return process and provide a return shipping address.
3. Refunds
- Once the seller receives your returned item, they will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
4. Shipping Costs
- Return shipping costs are the responsibility of the buyer, unless the item was damaged, defective, or the wrong item was sent.
- Original shipping fees are non-refundable.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact the seller immediately. Include:
- Photos of the damaged item.
- A detailed description of the issue.
The seller will arrange for a replacement, exchange, or refund as necessary.
6. Exchanges
- Exchanges may be accepted depending on the seller’s policy. Please contact the seller directly to discuss your options.
7. Support
If you’re unable to resolve your issue with the seller or need additional assistance, contact us at:
Email: support@shopminority.com
We’ll work with you and the seller to ensure a satisfactory resolution.
8. Important Notes
- Returns initiated after the 14-day window will not be accepted.
- Shop Minority acts as a marketplace connecting buyers and sellers. Each seller may have additional refund policies that apply, so please review their store-specific policies before purchasing.
Thank you for supporting minority-owned businesses through Shop Minority. If you have any questions or concerns, feel free to reach out.
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